{"id":17850,"date":"2024-07-15T18:29:26","date_gmt":"2024-07-15T18:29:26","guid":{"rendered":"https:\/\/homekomfort.pl\/zasady-vratenia-tovaru\/"},"modified":"2024-07-19T10:43:27","modified_gmt":"2024-07-19T10:43:27","slug":"zasady-vratenia-tovaru","status":"publish","type":"page","link":"https:\/\/homekomfort.pl\/sk\/zasady-vratenia-tovaru\/","title":{"rendered":"Pravidl\u00e1 vr\u00e1tenia a plnenia objedn\u00e1vok"},"content":{"rendered":"<h2 class=\"wp-block-heading\">Z\u00e1sady vr\u00e1tenia tovaru<\/h2><p>Ekosolar Sp. z o.o. re\u0161pektuje va\u0161e spotrebite\u013esk\u00e9 pr\u00e1va a vynaklad\u00e1 maxim\u00e1lne \u00fasilie, aby bol proces vr\u00e1tenia v\u00fdrobku \u010do najjasnej\u0161\u00ed a najjednoduch\u0161\u00ed. T\u00e1to politika vr\u00e1tenia tovaru je v s\u00falade s platn\u00fdmi pr\u00e1vnymi predpismi a intern\u00fdmi normami spolo\u010dnosti.<\/p><h4 class=\"wp-block-heading\">Ozn\u00e1menie o vr\u00e1ten\u00ed tovaru<\/h4><p>Do 14 dn\u00ed od prijatia v\u00fdrobku n\u00e1s informujte o svojom rozhodnut\u00ed vr\u00e1ti\u0165 v\u00fdrobok zaslan\u00edm e-mailu na adresu: <a>info@homekomfort.pl<\/a> alebo pomocou formul\u00e1ra na vr\u00e1tenie tovaru, ktor\u00fd je k dispoz\u00edcii na na\u0161om \u00fa\u010dte.<\/p><p><strong>Postup vr\u00e1tenia:<\/strong><\/p><ol class=\"wp-block-list\"><li>Uistite sa, \u017ee je v\u00fdrobok neporu\u0161en\u00fd, nepou\u017eit\u00fd a v p\u00f4vodnom obale so v\u0161etk\u00fdmi \u0161t\u00edtkami a pr\u00edslu\u0161enstvom.<\/li>\n\n<li>Prilo\u017ete doklad o k\u00fape a vyplnen\u00fd formul\u00e1r na vr\u00e1tenie tovaru.<\/li>\n\n<li>V\u00fdrobok bezpe\u010dne zaba\u013ete a po\u0161lite sp\u00e4\u0165 na adresu na\u0161ej spolo\u010dnosti: Ekosolar Sp. z o.o., ul. Energetyk\u00f3w 38, 44-335 Jastrz\u0119bie-Zdr\u00f3j.<\/li>\n\n<li>Po prijat\u00ed a kontrole vr\u00e1ten\u00e9ho v\u00fdrobku v\u00e1m do 14 dn\u00ed vr\u00e1time peniaze na \u00fa\u010det, z ktor\u00e9ho bola platba uskuto\u010dnen\u00e1. N\u00e1klady na vr\u00e1tenie z\u00e1sielky hrad\u00ed kupuj\u00faci.<\/li><\/ol><h2 class=\"wp-block-heading\">Z\u00e1sady pod\u00e1vania s\u0165a\u017enost\u00ed<\/h2><p>V pr\u00edpade chybn\u00e9ho alebo po\u0161koden\u00e9ho v\u00fdrobku m\u00e1te pr\u00e1vo na reklam\u00e1ciu.<\/p><p><strong>Postup pod\u00e1vania s\u0165a\u017enost\u00ed:<\/strong><\/p><ol class=\"wp-block-list\"><li>Kontaktujte n\u00e1s do 14 dn\u00ed od zistenia z\u00e1vady zaslan\u00edm e-mailu na adresu: <a>reklamacje@homekomfort.pl<\/a> s popisom probl\u00e9mu a fotografiami v\u00fdrobku.<\/li>\n\n<li>Po prijat\u00ed va\u0161ej s\u0165a\u017enosti v\u00e1s budeme do 7 pracovn\u00fdch dn\u00ed kontaktova\u0165 a poskytneme v\u00e1m inform\u00e1cie o \u010fal\u0161om postupe.<\/li>\n\n<li>Ak je reklam\u00e1cia uznan\u00e1, pon\u00fakame opravu, v\u00fdmenu v\u00fdrobku za nov\u00fd alebo vr\u00e1tenie k\u00fapnej ceny.<\/li><\/ol><p><\/p><h2 class=\"wp-block-heading\">Politika stiahnutia<\/h2><p>V s\u00falade s platn\u00fdmi pr\u00e1vnymi predpismi m\u00e1te pr\u00e1vo odst\u00fapi\u0165 od zmluvy do 14 dn\u00ed od prevzatia v\u00fdrobku bez uvedenia d\u00f4vodu.<\/p><p><strong>Postup pri odst\u00fapen\u00ed od dohody:<\/strong><\/p><ol class=\"wp-block-list\"><li>Informujte n\u00e1s o svojom rozhodnut\u00ed odst\u00fapi\u0165 od zmluvy zaslan\u00edm e-mailu na adresu: <a>info@homekomfort.pl<\/a> alebo pomocou formul\u00e1ra na odst\u00fapenie od zmluvy, ktor\u00fd je k dispoz\u00edcii na na\u0161om \u00fa\u010dte.<\/li>\n\n<li>V\u00fdrobok po\u0161lite sp\u00e4\u0165 nepo\u0161koden\u00fd, nepou\u017eit\u00fd a v p\u00f4vodnom obale spolu s dokladom o k\u00fape.<\/li>\n\n<li>Po prijat\u00ed a kontrole vr\u00e1ten\u00e9ho v\u00fdrobku v\u00e1m do 14 dn\u00ed vr\u00e1time peniaze na \u00fa\u010det, z ktor\u00e9ho bola platba uskuto\u010dnen\u00e1. N\u00e1klady na vr\u00e1tenie z\u00e1sielky hrad\u00ed kupuj\u00faci.<\/li><\/ol><p><\/p><h2 class=\"wp-block-heading\">Maxim\u00e1lny \u010das spracovania objedn\u00e1vky<\/h2><p>Maxim\u00e1lna doba dodania je 30 pracovn\u00fdch dn\u00ed od d\u00e1tumu potvrdenia objedn\u00e1vky. V pr\u00edpade oneskorenia v\u00e1s budeme okam\u017eite informova\u0165 o novom predpokladanom term\u00edne dodania. Radi by sme v\u00e1s upozornili, \u017ee sa sna\u017e\u00edme va\u0161u objedn\u00e1vku vybavi\u0165 \u010do najr\u00fdchlej\u0161ie (do nieko\u013ek\u00fdch dn\u00ed).<\/p><h4 class=\"wp-block-heading\">Podrobn\u00e9 inform\u00e1cie o spracovan\u00ed \u00fadajov<\/h4><p><strong>Spr\u00e1vcom va\u0161ich osobn\u00fdch \u00fadajov je:<\/strong> Ekosolar Sp. z o.o. ul. Energetyk\u00f3w 38, 44-335 Jastrz\u0119bie-Zdr\u00f3j NIP: 6332239697 REGON: 382756064 Okresn\u00fd s\u00fad v Gliwiciach, 10. obchodn\u00e9 oddelenie N\u00e1rodn\u00e9ho s\u00fadneho registra pod \u010d\u00edslom KRS: 0000775229.<\/p><p><strong>Pr\u00e1vny z\u00e1klad pre spracovanie \u00fadajov<\/strong><\/p><p>Spracovanie osobn\u00fdch \u00fadajov sa vykon\u00e1va na z\u00e1klade \u010dl. 6 ods. 1 p\u00edsm. a) a\u017e c) z\u00e1kona o ochrane \u00fadajov s cie\u013eom:<\/p><ul class=\"wp-block-list\"><li>uzavrie\u0165 zmluvu o dod\u00e1vke objednan\u00fdch v\u00fdrobkov alebo slu\u017eieb,<\/li>\n\n<li>plnenie z\u00e1konn\u00fdch povinnost\u00ed,<\/li>\n\n<li>priamy marketing,<\/li>\n\n<li>vypracovanie s\u00fahrnov, anal\u00fdz a \u0161tatist\u00edk,<\/li>\n\n<li>prieskum trhu,<\/li>\n\n<li>zasielanie pon\u00fak,<\/li>\n\n<li>odpovede na ot\u00e1zky,<\/li>\n\n<li>overenie spo\u013eahlivosti platby,<\/li>\n\n<li>vybavovanie s\u0165a\u017enost\u00ed a reklam\u00e1ci\u00ed,<\/li>\n\n<li>technick\u00e1 podpora,<\/li>\n\n<li>finan\u010dn\u00e9 vyrovnanie vr\u00e1tane vystavovania \u00fa\u010dtovn\u00fdch dokladov,<\/li>\n\n<li>marketingov\u00e9 a propaga\u010dn\u00e9 \u00fa\u010dely.<\/li><\/ul><p><strong>Prenos osobn\u00fdch \u00fadajov<\/strong><\/p><p>Ekosolar Sp. z o.o. m\u00f4\u017ee prenies\u0165 osobn\u00e9 \u00fadaje tret\u00edm stran\u00e1m (subdod\u00e1vate\u013eom) na z\u00e1klade zmluvy o poveren\u00ed spracovan\u00edm osobn\u00fdch \u00fadajov. Pren\u00e1\u0161a\u0165 mo\u017eno najm\u00e4 \u00fadaje:<\/p><ul class=\"wp-block-list\"><li>poskytovate\u013eom doru\u010dovac\u00edch slu\u017eieb pre objednan\u00fd tovar,<\/li>\n\n<li>poskytovate\u013eom \u00faverov\u00fdch, poistn\u00fdch a online platobn\u00fdch slu\u017eieb,<\/li>\n\n<li>org\u00e1nom poskytuj\u00facim mont\u00e1\u017ene slu\u017eby, vypracovanie projektovej a technickej dokument\u00e1cie.<\/li><\/ul><p><strong>Pr\u00e1va spotrebite\u013eov<\/strong><\/p><p>M\u00e1te pr\u00e1vo na:<\/p><ul class=\"wp-block-list\"><li>pr\u00edstup k ich \u00fadajom vr\u00e1tane z\u00edskania k\u00f3pie,<\/li>\n\n<li>po\u017eiada\u0165 o opravu \u00fadajov,<\/li>\n\n<li>vymazanie \u00fadajov (v ur\u010dit\u00fdch situ\u00e1ci\u00e1ch),<\/li>\n\n<li>poda\u0165 s\u0165a\u017enos\u0165 dozorn\u00e9mu org\u00e1nu,<\/li>\n\n<li>obmedzenie spracovania \u00fadajov,<\/li>\n\n<li>odvola\u0165 s\u00fahlas so spracovan\u00edm \u00fadajov na marketingov\u00e9 \u00fa\u010dely,<\/li>\n\n<li>prenosnos\u0165 osobn\u00fdch \u00fadajov.<\/li><\/ul><p><strong>Ukladanie \u00fadajov<\/strong><\/p><p>Osobn\u00e9 \u00fadaje sa uchov\u00e1vaj\u00fa po\u010das trvania zmluvy a po dobu nevyhnutn\u00fa na splnenie \u00fa\u010delu spracovania a potom po dobu vy\u017eadovan\u00fa z\u00e1konom vr\u00e1tane da\u0148ov\u00fdch a \u00fa\u010dtovn\u00fdch predpisov.<\/p><p><strong>Kontakt<\/strong><\/p><p>Ak m\u00e1te ak\u00e9ko\u013evek ot\u00e1zky t\u00fdkaj\u00face sa procesu vr\u00e1tenia alebo spracovania va\u0161ich osobn\u00fdch \u00fadajov, obr\u00e1\u0165te sa na na\u0161e oddelenie slu\u017eieb z\u00e1kazn\u00edkom.<\/p><p><strong>Ekosolar Sp. z o.o.<\/strong>  sa zav\u00e4zuje poskytova\u0165 najvy\u0161\u0161iu \u00farove\u0148 slu\u017eieb z\u00e1kazn\u00edkom a dodr\u017eiava\u0165 platn\u00e9 z\u00e1kony s cie\u013eom chr\u00e1ni\u0165 va\u0161e osobn\u00e9 \u00fadaje a umo\u017eni\u0165 v\u00e1m naplno vyu\u017e\u00edva\u0165 na\u0161e slu\u017eby.<\/p><p><\/p>","protected":false},"excerpt":{"rendered":"<p>Z\u00e1sady vr\u00e1tenia tovaru Ekosolar Sp. z o.o. re\u0161pektuje va\u0161e spotrebite\u013esk\u00e9 pr\u00e1va a vynaklad\u00e1 maxim\u00e1lne \u00fasilie, aby bol proces vr\u00e1tenia v\u00fdrobku<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-17850","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/homekomfort.pl\/sk\/wp-json\/wp\/v2\/pages\/17850"}],"collection":[{"href":"https:\/\/homekomfort.pl\/sk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/homekomfort.pl\/sk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/homekomfort.pl\/sk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/homekomfort.pl\/sk\/wp-json\/wp\/v2\/comments?post=17850"}],"version-history":[{"count":4,"href":"https:\/\/homekomfort.pl\/sk\/wp-json\/wp\/v2\/pages\/17850\/revisions"}],"predecessor-version":[{"id":18067,"href":"https:\/\/homekomfort.pl\/sk\/wp-json\/wp\/v2\/pages\/17850\/revisions\/18067"}],"wp:attachment":[{"href":"https:\/\/homekomfort.pl\/sk\/wp-json\/wp\/v2\/media?parent=17850"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}