{"id":17844,"date":"2024-07-15T18:29:26","date_gmt":"2024-07-15T18:29:26","guid":{"rendered":"https:\/\/homekomfort.pl\/zasady-vraceni-zbozi\/"},"modified":"2024-07-19T10:36:36","modified_gmt":"2024-07-19T10:36:36","slug":"zasady-vraceni-zbozi","status":"publish","type":"page","link":"https:\/\/homekomfort.pl\/cs\/zasady-vraceni-zbozi\/","title":{"rendered":"Pravidla pro vracen\u00ed a pln\u011bn\u00ed objedn\u00e1vek"},"content":{"rendered":"<h2 class=\"wp-block-heading\">Z\u00e1sady vr\u00e1cen\u00ed zbo\u017e\u00ed<\/h2><p>Ekosolar Sp. z o.o. respektuje va\u0161e spot\u0159ebitelsk\u00e1 pr\u00e1va a vynakl\u00e1d\u00e1 ve\u0161ker\u00e9 \u00fasil\u00ed, aby byl proces vr\u00e1cen\u00ed v\u00fdrobku co nejjasn\u011bj\u0161\u00ed a nejjednodu\u0161\u0161\u00ed. Tato politika vracen\u00ed zbo\u017e\u00ed je v souladu s platn\u00fdmi pr\u00e1vn\u00edmi p\u0159edpisy a intern\u00edmi normami spole\u010dnosti.<\/p><h4 class=\"wp-block-heading\">Ozn\u00e1men\u00ed o vr\u00e1cen\u00ed<\/h4><p>Do 14 dn\u016f od obdr\u017een\u00ed v\u00fdrobku n\u00e1s informujte o sv\u00e9m rozhodnut\u00ed jej vr\u00e1tit zasl\u00e1n\u00edm e-mailu na adresu: <a>info@homekomfort.pl<\/a> nebo pomoc\u00ed formul\u00e1\u0159e pro vr\u00e1cen\u00ed zbo\u017e\u00ed, kter\u00fd je k dispozici na na\u0161em \u00fa\u010dtu.<\/p><p><strong>Postup vr\u00e1cen\u00ed:<\/strong><\/p><ol class=\"wp-block-list\"><li>Ujist\u011bte se, \u017ee je v\u00fdrobek neporu\u0161en\u00fd, nepou\u017eit\u00fd a v p\u016fvodn\u00edm obalu se v\u0161emi \u0161t\u00edtky a p\u0159\u00edslu\u0161enstv\u00edm.<\/li>\n\n<li>P\u0159ilo\u017ete doklad o n\u00e1kupu a vypln\u011bn\u00fd formul\u00e1\u0159 pro vr\u00e1cen\u00ed zbo\u017e\u00ed.<\/li>\n\n<li>V\u00fdrobek bezpe\u010dn\u011b zabalte a za\u0161lete zp\u011bt na adresu na\u0161\u00ed spole\u010dnosti: Ekosolar Sp. z o.o., ul. Energetyk\u00f3w 38, 44-335 Jastrz\u0119bie-Zdr\u00f3j.<\/li>\n\n<li>Po obdr\u017een\u00ed a kontrole vr\u00e1cen\u00e9ho v\u00fdrobku v\u00e1m do 14 dn\u016f vr\u00e1t\u00edme pen\u00edze na \u00fa\u010det, ze kter\u00e9ho byla platba provedena. N\u00e1klady na vr\u00e1cen\u00ed z\u00e1silky hrad\u00ed kupuj\u00edc\u00ed.<\/li><\/ol><h2 class=\"wp-block-heading\">Z\u00e1sady pod\u00e1v\u00e1n\u00ed st\u00ed\u017enost\u00ed<\/h2><p>V p\u0159\u00edpad\u011b vadn\u00e9ho nebo po\u0161kozen\u00e9ho v\u00fdrobku m\u00e1te pr\u00e1vo na reklamaci.<\/p><p><strong>Postup pro pod\u00e1v\u00e1n\u00ed st\u00ed\u017enost\u00ed:<\/strong><\/p><ol class=\"wp-block-list\"><li>Kontaktujte n\u00e1s do 14 dn\u016f od zji\u0161t\u011bn\u00ed z\u00e1vady na e-mailov\u00e9 adrese: <a>reklamacje@homekomfort.pl<\/a> s popisem probl\u00e9mu a fotografiemi v\u00fdrobku.<\/li>\n\n<li>Po obdr\u017een\u00ed st\u00ed\u017enosti v\u00e1s budeme do 7 pracovn\u00edch dn\u016f kontaktovat a poskytneme v\u00e1m informace o dal\u0161\u00edm postupu.<\/li>\n\n<li>Pokud je reklamace uzn\u00e1na, nab\u00edz\u00edme opravu, v\u00fdm\u011bnu v\u00fdrobku za nov\u00fd nebo vr\u00e1cen\u00ed kupn\u00ed ceny.<\/li><\/ol><p><\/p><h2 class=\"wp-block-heading\">Politika stahov\u00e1n\u00ed<\/h2><p>V souladu s platn\u00fdmi pr\u00e1vn\u00edmi p\u0159edpisy m\u00e1te pr\u00e1vo odstoupit od smlouvy do 14 dn\u016f od p\u0159evzet\u00ed v\u00fdrobku bez ud\u00e1n\u00ed d\u016fvodu.<\/p><p><strong>Postup pro odstoupen\u00ed od dohody:<\/strong><\/p><ol class=\"wp-block-list\"><li>O sv\u00e9m rozhodnut\u00ed odstoupit od smlouvy n\u00e1s informujte e-mailem na adrese: <a>info@homekomfort.pl<\/a> nebo pomoc\u00ed formul\u00e1\u0159e pro odstoupen\u00ed od smlouvy, kter\u00fd je k dispozici na na\u0161em \u00fa\u010dtu.<\/li>\n\n<li>V\u00fdrobek za\u0161lete zp\u011bt v neporu\u0161en\u00e9m, nepou\u017eit\u00e9m a p\u016fvodn\u00edm obalu spolu s dokladem o koupi.<\/li>\n\n<li>Po obdr\u017een\u00ed a kontrole vr\u00e1cen\u00e9ho v\u00fdrobku v\u00e1m do 14 dn\u016f vr\u00e1t\u00edme pen\u00edze na \u00fa\u010det, ze kter\u00e9ho byla platba provedena. N\u00e1klady na vr\u00e1cen\u00ed z\u00e1silky hrad\u00ed kupuj\u00edc\u00ed.<\/li><\/ol><p><\/p><h2 class=\"wp-block-heading\">Maxim\u00e1ln\u00ed doba zpracov\u00e1n\u00ed objedn\u00e1vky<\/h2><p>Maxim\u00e1ln\u00ed doba dod\u00e1n\u00ed je 30 pracovn\u00edch dn\u016f od data potvrzen\u00ed objedn\u00e1vky. V p\u0159\u00edpad\u011b zpo\u017ed\u011bn\u00ed v\u00e1s budeme neprodlen\u011b informovat o nov\u00e9m p\u0159edpokl\u00e1dan\u00e9m term\u00ednu dod\u00e1n\u00ed. R\u00e1di bychom v\u00e1s upozornili, \u017ee se sna\u017e\u00edme va\u0161i objedn\u00e1vku vy\u0159\u00eddit co nejrychleji (do n\u011bkolika dn\u016f).<\/p><h4 class=\"wp-block-heading\">Podrobn\u00e9 informace o zpracov\u00e1n\u00ed dat<\/h4><p><strong>Spr\u00e1vcem va\u0161ich osobn\u00edch \u00fadaj\u016f je:<\/strong> Ekosolar Sp. z o.o. ul. Energetyk\u00f3w 38, 44-335 Jastrz\u0119bie-Zdr\u00f3j NIP: 6332239697 REGON: 382756064 Okresn\u00ed soud v Gliwic\u00edch, 10. obchodn\u00ed odd\u011blen\u00ed N\u00e1rodn\u00edho soudn\u00edho rejst\u0159\u00edku pod \u010d\u00edslem KRS: 0000775229.<\/p><p><strong>Pr\u00e1vn\u00ed z\u00e1klad pro zpracov\u00e1n\u00ed \u00fadaj\u016f<\/strong><\/p><p>Zpracov\u00e1n\u00ed osobn\u00edch \u00fadaj\u016f se prov\u00e1d\u00ed na z\u00e1klad\u011b \u010dl. 6 odst. 1 p\u00edsm. a) a\u017e c) z\u00e1kona o ochran\u011b osobn\u00edch \u00fadaj\u016f, aby:<\/p><ul class=\"wp-block-list\"><li>uzav\u0159\u00edt smlouvu na dod\u00e1vku objednan\u00fdch v\u00fdrobk\u016f nebo slu\u017eeb,<\/li>\n\n<li>pln\u011bn\u00ed z\u00e1konn\u00fdch povinnost\u00ed,<\/li>\n\n<li>p\u0159\u00edm\u00fd marketing,<\/li>\n\n<li>vytv\u00e1\u0159en\u00ed shrnut\u00ed, anal\u00fdz a statistik,<\/li>\n\n<li>pr\u016fzkum trhu,<\/li>\n\n<li>zas\u00edl\u00e1n\u00ed nab\u00eddek,<\/li>\n\n<li>odpov\u011bdi na ot\u00e1zky,<\/li>\n\n<li>ov\u011b\u0159en\u00ed spolehlivosti platby,<\/li>\n\n<li>vy\u0159izov\u00e1n\u00ed st\u00ed\u017enost\u00ed a reklamac\u00ed,<\/li>\n\n<li>technick\u00e1 podpora,<\/li>\n\n<li>finan\u010dn\u00ed vypo\u0159\u00e1d\u00e1n\u00ed, v\u010detn\u011b vystavov\u00e1n\u00ed \u00fa\u010detn\u00edch doklad\u016f,<\/li>\n\n<li>marketingov\u00e9 a propaga\u010dn\u00ed \u00fa\u010dely.<\/li><\/ul><p><strong>P\u0159ed\u00e1v\u00e1n\u00ed osobn\u00edch \u00fadaj\u016f<\/strong><\/p><p>Ekosolar Sp. z o.o. m\u016f\u017ee p\u0159ed\u00e1vat osobn\u00ed \u00fadaje t\u0159et\u00edm stran\u00e1m (subdodavatel\u016fm) na z\u00e1klad\u011b smlouvy o pov\u011b\u0159en\u00ed zpracov\u00e1n\u00edm osobn\u00edch \u00fadaj\u016f. P\u0159en\u00e1\u0161et lze zejm\u00e9na data:<\/p><ul class=\"wp-block-list\"><li>poskytovatel\u016fm doru\u010dovac\u00edch slu\u017eeb pro objednan\u00e9 zbo\u017e\u00ed,<\/li>\n\n<li>poskytovatel\u016fm \u00fav\u011br\u016f, poji\u0161t\u011bn\u00ed a online platebn\u00edch slu\u017eeb,<\/li>\n\n<li>subjekt\u016fm poskytuj\u00edc\u00edm mont\u00e1\u017en\u00ed slu\u017eby, vypracov\u00e1n\u00ed projektov\u00e9 a technick\u00e9 dokumentace.<\/li><\/ul><p><strong>Pr\u00e1va spot\u0159ebitel\u016f<\/strong><\/p><p>M\u00e1te pr\u00e1vo na:<\/p><ul class=\"wp-block-list\"><li>p\u0159\u00edstup ke sv\u00fdm \u00fadaj\u016fm, v\u010detn\u011b z\u00edsk\u00e1n\u00ed kopie,<\/li>\n\n<li>po\u017e\u00e1dat o opravu \u00fadaj\u016f,<\/li>\n\n<li>vymaz\u00e1n\u00ed \u00fadaj\u016f (ve specifick\u00fdch situac\u00edch),<\/li>\n\n<li>podat st\u00ed\u017enost u dozorov\u00e9ho \u00fa\u0159adu,<\/li>\n\n<li>omezen\u00ed zpracov\u00e1n\u00ed \u00fadaj\u016f,<\/li>\n\n<li>odvolat souhlas se zpracov\u00e1n\u00edm \u00fadaj\u016f pro marketingov\u00e9 \u00fa\u010dely,<\/li>\n\n<li>p\u0159enositelnost osobn\u00edch \u00fadaj\u016f.<\/li><\/ul><p><strong>Ukl\u00e1d\u00e1n\u00ed dat<\/strong><\/p><p>Osobn\u00ed \u00fadaje budou uchov\u00e1v\u00e1ny po dobu trv\u00e1n\u00ed smlouvy a po dobu nezbytnou k napln\u011bn\u00ed \u00fa\u010delu zpracov\u00e1n\u00ed a pot\u00e9 po dobu vy\u017eadovanou z\u00e1konem, v\u010detn\u011b da\u0148ov\u00fdch a \u00fa\u010detn\u00edch p\u0159edpis\u016f.<\/p><p><strong>Kontakt<\/strong><\/p><p>M\u00e1te-li jak\u00e9koli dotazy t\u00fdkaj\u00edc\u00ed se procesu vr\u00e1cen\u00ed nebo zpracov\u00e1n\u00ed va\u0161ich osobn\u00edch \u00fadaj\u016f, obra\u0165te se na na\u0161e odd\u011blen\u00ed slu\u017eeb z\u00e1kazn\u00edk\u016fm.<\/p><p><strong>Ekosolar Sp. z o.o.<\/strong>  se zavazuje poskytovat nejvy\u0161\u0161\u00ed \u00farove\u0148 slu\u017eeb z\u00e1kazn\u00edk\u016fm a dodr\u017eovat platn\u00e9 z\u00e1kony s c\u00edlem chr\u00e1nit va\u0161e osobn\u00ed \u00fadaje a umo\u017enit v\u00e1m pln\u011b vyu\u017e\u00edvat na\u0161e slu\u017eby.<\/p><p><\/p>","protected":false},"excerpt":{"rendered":"<p>Z\u00e1sady vr\u00e1cen\u00ed zbo\u017e\u00ed Ekosolar Sp. z o.o. respektuje va\u0161e spot\u0159ebitelsk\u00e1 pr\u00e1va a vynakl\u00e1d\u00e1 ve\u0161ker\u00e9 \u00fasil\u00ed, aby byl proces vr\u00e1cen\u00ed v\u00fdrobku<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-17844","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/homekomfort.pl\/cs\/wp-json\/wp\/v2\/pages\/17844"}],"collection":[{"href":"https:\/\/homekomfort.pl\/cs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/homekomfort.pl\/cs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/homekomfort.pl\/cs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/homekomfort.pl\/cs\/wp-json\/wp\/v2\/comments?post=17844"}],"version-history":[{"count":4,"href":"https:\/\/homekomfort.pl\/cs\/wp-json\/wp\/v2\/pages\/17844\/revisions"}],"predecessor-version":[{"id":18061,"href":"https:\/\/homekomfort.pl\/cs\/wp-json\/wp\/v2\/pages\/17844\/revisions\/18061"}],"wp:attachment":[{"href":"https:\/\/homekomfort.pl\/cs\/wp-json\/wp\/v2\/media?parent=17844"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}